Privacy Policy

We may collect different types of personal and technical information depending on how you interact with us:

• Contact & Account Information: Name, email address, phone number, company name, billing address, and job title when you register an account or request a quote.
• Technical & Device Data: IP address, browser type, operating system, and diagnostic logs when you access our website or remote management tools.
• Client System & End-User Data: In the course of providing MSP IT support to business clients, we may access device names, user account names, network configurations, and files stored on client systems strictly as a data processor on behalf of our clients.

We use the information we collect to:

• Provide, operate, and maintain our MSP and technical support services.
• Respond to your inquiries, support tickets, and service requests.
• Process billings, invoices, and account management.
• Monitor network and system health, troubleshoot issues, and enhance cybersecurity.
• Comply with legal obligations and contractual requirements.

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., cloud hosting, payment processors, ticketing software), under strict confidentiality agreements.
• Legal Obligations: If required to do so by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, sale of company assets, or acquisition.

We implement appropriate technical, physical, and administrative security measures—such as multi-factor authentication (MFA), encryption, and access controls—to protect your data from unauthorized access, alteration, disclosure, or destruction.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide our Services, or comply with legal, tax, or accounting requirements.

Depending on your jurisdiction (such as GDPR in the EU or CCPA/CPRA in California), you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal or contractual restrictions.
• Opt out of marketing communications.

To exercise these rights, please contact us using the details below.

If you have questions or concerns about this Privacy Policy or our data practices, please reach out to us at: