Managed IT for
Medical & Healthcare
Schema Networks has supported medical practices for 25 years. We understand HIPAA obligations, EHR performance demands, and the reality that IT downtime affects patient care, not just productivity.
Southern California-based with clients across the country. We work with Epic, athenahealth, telehealth platforms, and HIPAA compliance as part of our day-to-day work supporting practices of all sizes.
What We Deal With in Healthcare Environments
HIPAA Compliance
Protected health information carries legal obligations with real financial and reputational consequences if mishandled — and audits do happen.
EHR Performance
A slow or unstable EHR doesn't just frustrate staff — it costs clinical time that's directly tied to patient volume and revenue.
Medical Device Connectivity
Imaging equipment and connected devices have specific networking needs that general-purpose IT providers often get wrong.
Downtime Means Patient Risk
An outage in a medical practice isn't just an inconvenience — it can directly affect patient care and safety. We treat uptime accordingly.
See how this would work for your organization.
EHR & Practice Infrastructure
Infrastructure Sized for Clinical Performance
Epic and athenahealth have specific network, server, and identity requirements. A misconfigured environment shows up as slow charting, login delays, and frustrated clinical staff — problems that directly affect patient throughput.
That includes network sizing for EHR performance, identity infrastructure for fast and secure login, and downtime planning so an outage doesn't stop patient care.
Network configuration sized for EHR and imaging workloads
Single sign-on for fast, secure access across clinical systems
Backup internet connectivity so an ISP outage doesn't halt operations
Server and workstation lifecycle management for clinical and admin staff
EHR vendor coordination — we work with your platform's support team, not around them
Capacity monitoring with alerts before performance issues affect patient care
A common situation we help with
“Charting in the EHR is slow during peak patient hours.”
This is usually network latency, server resource contention, or sometimes workstation hardware that's aged out. We diagnose the actual bottleneck during peak load rather than guessing, then address it specifically.
EHR & Telehealth Platform Support
We support Epic, athenahealth, and HIPAA-compliant telehealth platforms — the systems your practice depends on for documenting and delivering patient care.
Why EHR Performance Matters
Clinical Time Is Revenue
Every minute lost to a slow EHR is a minute not spent with patients. Performance issues compound across a busy practice day.
Documentation Accuracy
Login delays and crashes increase the temptation to document later from memory, increasing error risk and compliance exposure.
Patient Experience
Patients notice when a provider is fighting with a slow computer during their visit. It affects their confidence in the practice.
Interoperability Requirements
EHR systems increasingly need to exchange data with labs, pharmacies, and referral networks reliably — that depends on a stable underlying network.
What We Do as Your EHR Infrastructure Partner
Implementation and ongoing administration for Epic, athenahealth, and similar EHR platforms
Network configuration sized for EHR performance — slow charting tools cost clinical staff real time
Integration support between EHR, billing, and telehealth platforms
Downtime procedures and backup connectivity so a network outage doesn't stop patient care
User provisioning and de-provisioning aligned with HIPAA minimum-necessary access requirements
Ongoing license management and EHR vendor coordination
How We Approach an EHR Implementation
EHR implementations carry real risk to patient care if rushed. Our process is built to surface problems before go-live, not after.
Discovery
We inventory your existing systems, network, and which staff and devices access protected health information.
Risk Assessment
We assess your environment against HIPAA Security Rule requirements and identify gaps before they become audit or breach exposure.
Remediation Plan
We prioritize fixes by actual risk — not every gap needs to be closed on day one, but you'll know which ones do.
Implementation
Changes roll out on a schedule that minimizes disruption to patient scheduling and clinical workflows.
Staff Training
Security awareness training tailored to healthcare-specific risks — phishing, social engineering, and PHI handling.
Ongoing Monitoring
Compliance isn't a one-time project. We provide ongoing monitoring and periodic reassessment as your practice grows.
HIPAA Compliance
Compliance That Holds Up to an Audit
HIPAA compliance isn't a binder on a shelf — it's an ongoing set of technical and administrative controls that have to actually be in place and documented. We treat it that way.
That includes risk assessments, access controls, encryption, Business Associate Agreement coordination, and the security awareness training that closes the human-error gap technical controls alone can't.
Risk assessments aligned with HIPAA Security Rule requirements
Access controls and audit logging for systems containing protected health information
Encryption for PHI at rest and in transit, across servers, endpoints, and backups
Business Associate Agreement coordination with your technology vendors
Security awareness training addressing the specific risks healthcare staff face
Incident response and breach notification planning specific to HIPAA obligations
Risk Assessments
Required under the HIPAA Security Rule and frequently the first thing an auditor asks for. We perform these properly and document them so you have an answer ready, not a scramble.
Access Controls & MFA
Minimum-necessary access enforced technically, with multi-factor authentication on any system that touches protected health information.
A Note on Breach Notification
If a breach does occur, HIPAA has specific notification timelines and requirements. We help practices have an incident response plan ready before it's needed — figuring it out during an actual breach is the worst possible time.
Healthcare Software We Support
Platforms we actively manage and troubleshoot for medical practice clients.
Epic
EHR for hospitals and larger practices
athenahealth
Cloud-based EHR and practice management
Doxy.me
HIPAA-compliant telehealth video platform
Microsoft 365
Email, Teams, and document collaboration
Microsoft Azure
Cloud infrastructure and identity
Duo Security
Multi-factor authentication for PHI access
Devices & Telehealth
Supporting Care Beyond the Exam Room
Medical devices, telehealth platforms, and mobile clinical communication all extend your practice's IT footprint beyond the traditional office network — and each has its own security and reliability requirements.
We configure and maintain this extended infrastructure so patient care isn't interrupted by a connectivity issue or a misconfigured device.
Medical Device Networking
Imaging equipment, monitors, and connected medical devices have specific network requirements. We configure segmented networks that keep devices isolated from general traffic without isolating them from the systems they need to talk to.
Telehealth Infrastructure
Reliable bandwidth and properly configured telehealth platforms so virtual visits don't suffer from dropped connections or audio issues that undermine patient care.
Downtime Procedures
EHR and network outages happen. We help practices build downtime procedures so patient care can continue safely while systems are restored, rather than improvising during an outage.
Mobile Device Management
Provider phones and tablets used for clinical communication need security policy enforcement and remote wipe capability — especially with PHI potentially accessible from them.
A Typical Healthcare IT Stack We Support
This varies by practice — we configure and support whatever combination you're using.
EHR Platform
Epic, athenahealth, or similar
Telehealth
Doxy.me or similar HIPAA-compliant platform
Identity & MFA
Entra ID with Duo Security
Device Management
Microsoft Intune (iOS, Android, Windows)
Email & Collaboration
Microsoft 365 with HIPAA-compliant configuration
Backup & Recovery
Encrypted, tested backups with documented RTO/RPO
Who We Are
25 Years Supporting Medical Practices
We're Southern California-based and have been supporting medical and healthcare practices since 2001 — but our clients aren't limited to one region. We work with practices across the country, providing the same level of service regardless of where you're located.
Southern California-based with clients worldwide
On-site support available where needed, remote support everywhere else
25 years supporting medical practices of varying sizes and specialties
Experience with Business Associate Agreement requirements and vendor coordination
Types of Practices We Support
Primary Care
athenahealth · Microsoft 365
Specialty Practices
Epic · athenahealth · Azure
Dental Practices
Practice management · Microsoft 365
Behavioral Health
Doxy.me · athenahealth
Multi-Location Groups
Epic · Azure · Duo Security
Urgent Care
athenahealth · Microsoft 365
Talk to Us About Your Practice's IT
We offer a free assessment where we look at your current infrastructure, HIPAA compliance posture, and EHR performance — and give you an honest picture of what's working, what isn't, and what we'd recommend.
Southern California-based · Clients worldwide · No commitment required